PRIVACY POLICY

BAWANG.MY (PEARL RAY SDN. BHD.)

1. OVERVIEW

This Privacy Policy explains how Pearl Ray Sdn. Bhd. (Co. No. 200701000764 / 758762-H) (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from Bawang.my (the “Site”). We are committed to protecting your privacy in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

2. INFORMATION WE COLLECT

The personal data we collect is provided by you voluntarily or collected automatically through your interaction with the Site:

• Device Information: Automatically collected via cookies, log files, and pixels, including your IP address, browser type, time zone, and how you browse our Site.
• Order Information: Identifiers such as your name, billing/shipping address, email, phone number, and financial/payment information required to process transactions.
• Third-Party Data: If you provide personal information of third parties (e.g., for gifting), you warrant that you have obtained their explicit consent for us to process their data.

3. USE OF YOUR PERSONAL INFORMATION

It is obligatory for you to provide Order Information to enable us to fulfill our contract with you. We use your information to:

• Order Fulfillment: Process payments, arrange shipping, and provide invoices.
• Regulatory Compliance: Comply with mandatory Malaysia taxes and tax audit requirements.
• Security: Screen for potential fraud or high-risk transactions.
• Marketing: Provide updates or advertisements regarding our products, strictly in accordance with your shared preferences.

4. SHARING YOUR INFORMATION

We do not sell your personal data. We share it only with trusted third-party service providers necessary for our operations:

• Technology Providers: E-commerce platforms and website hosting services that power our online store.
• Logistics & Fulfillment: Authorized third-party couriers (e.g., NinjaVan, J&T, PosLaju) to deliver your goods.
• Analytics: Tools used to help us understand customer behavior and optimize Site performance.
• Legal & Regulatory: Government authorities (such as LHDN), law enforcement, or legal advisors to comply with Malaysian laws or protect our company’s rights.

5. MARKETING & COMMUNICATIONS

By providing your contact details at checkout, you consent to receive order updates and marketing communications (e.g., SMS/Email).

• Opt-Out: You may unsubscribe at any time by clicking “Unsubscribe” in emails or replying “STOP” to any mobile message.
• Frequency: Marketing messages will generally not exceed five (5) times per month.

6. DATA RETENTION & SECURITY

• Retention: We retain your information for as long as required to fulfill the purposes of collection, or as required by law (e.g., 7 years for tax records).
• Security: We implement appropriate technical and organizational measures to prevent unauthorized access, accidental loss, or destruction of your data.

7. YOUR RIGHTS (PDPA 2010)

You have the right to request access to your personal data, request corrections to inaccurate data, or withdraw consent for marketing. Please contact our Privacy Compliance Officer to exercise these rights.

8. CONTACT US

For any questions regarding our privacy practices or to make a complaint, please contact:

PEARL RAY SDN. BHD.
Attn : Privacy Compliance Officer
Address: No. 6-3, Jalan Puteri 2/3, Bandar Puteri, 47100 Puchong, Selangor, Malaysia.
Email : i-care@bawang.my
Tel : +603 8063 9999 / +6012 6699 313