- FREE Shipping with min spend of RM25.00
Help & Info
Shipping & Delivery
This Shipping policy is only applicable to all BAWANG Malaysia products which are purchased through this Website and delivered within Malaysia.
Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer on the date specified by the Seller.
The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
The date of delivery specified by the Seller is an estimate only.
Time for delivery shall not be of the essence of the contract.
Standard Shipping Rates applied to all products. You are responsible for providing a complete and accurate address for the delivery of the order.
If the Seller is unable to deliver the Goods for reasons beyond its control, then the Seller shall be titled to place the Goods in storage until such times as delivery may be effected.
Any returned deliveries due to uncontactable, un-deliverability or refusal will be charged according to Standard Shipping Rates if any new shipping rearrangement is requested by the purchaser.
Free Shipping campaign will be voided under such conditions.
The Buyer shall be entitled to replacement Goods where the Goods have been damaged during transportation and it is prior to the Seller’s final decision.
The buyer must notify the Seller of the damage within 24 hours delivery.
Returns & Exchanges
Thank you for shopping at BAWANG.MY !
BAWANG Shampoo accepts returns and exchanges for items that are in new condition, unopened, unused, and free of damages. To receive a full refund or exchange, please return your item within 14 days from the date you received your original order. We will refund the full cost of the item, minus shipping costs. You are responsible for covering your own shipping costs for returning the item, and shipping costs are non-refundable.
Items cannot be returned or exchanged after 14 days from the receipt of the original order. They must be returned in their original packaging, such as color boxes with shrink wrapping.
Once we receive your item, we will inspect it and notify you that we have received your return. We will update you on the status of your refund after the inspection. If your return is approved, it will take up to 14 days for the refund to be credited to your bank account. Please note that the shipping cost will be deducted from your refund.
If you have any questions about how to return your items, feel free to contact us!
Faq
Welcome to our FAQ section! Here, we’ve compiled answers to the questions we get asked the most. This guide is designed to help you find quick and clear information about our services, policies, and any other general inquiries you may have. If you don’t see your question answered here, please don’t hesitate to contact us directly!
To return an item, ensure it is in new condition, unopened, unused, and free of damages. You need to package the item in its original packaging and send it back within 14 days of receiving your order. You will be responsible for your own shipping costs for the return.
You have 14 days from the receipt of your original order to return the item for a full refund or exchange.
Yes, you can exchange your vase as long as it is in new condition, unopened, and unused. Please return it within 14 days of receiving it.
We don’t have the details about the membership program right now, but we’ll have them soon! For more info on how it works in the meantime, feel free to reach out to customer service!
